Privacy Policy
Last updated: 14 February 2026
Who We Are
Sunset Lakes is the Data Controller responsible for your personal information. For the purposes of the Data Protection Act 2018 (Isle of Man) and related data protection legislation, we determine how and why your personal data is processed.
If you have any questions about this Privacy Policy or how we handle your information, please contact us at:
Email: hello@sunsetlakes.im
What Information We Collect
We may collect the following personal information:
- Your name
- Email address
- Telephone number
- Billing address
- Reservation or booking details
- Payment information (processed securely via third-party payment providers)
- Any information you include in enquiry or contact messages
We do not intentionally collect special category (sensitive) personal data.
How We Collect Your Information
We collect your information when you:
- Submit an enquiry through our website
- Make a booking or reservation
- Make a payment
- Contact us by email or telephone
- Request information about our services
Providing your information is voluntary. However, certain information is required to complete bookings and process payments.
How We Use Your Information
We use your personal data to:
- Respond to enquiries
- Process and manage bookings
- Process payments
- Provide and administer our services
- Communicate with you regarding your booking or request
- Comply with legal, regulatory, and accounting obligations
We do not sell, rent, or trade your personal data. We do not use your data for automated decision-making or profiling.
Legal Basis for Processing
Under the Data Protection Act 2018 (Isle of Man), we rely on the following lawful bases:
- Contract – where processing is necessary to provide services you have requested
- Legitimate Interests – to manage enquiries and operate our business effectively
- Legal Obligation – to comply with financial, tax, and regulatory requirements
- Consent – where you have agreed to receive communications from us
Payment Processing
Payments are processed securely through trusted third-party payment providers. We do not store full debit or credit card details on our servers. Payment providers process your information in accordance with their own privacy policies and security standards.
Who We Share Your Information With
We may share your personal data:
- With payment processors to complete transactions
- With trusted service providers (such as booking systems, website hosting, or accounting services)
- Where required by law
- Where necessary to protect our legal rights
All third parties are required to process your data in accordance with applicable data protection laws.
How Long We Keep Your Information
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.
If you request deletion of your information, we will comply unless we are legally required to retain certain records.
Your Rights
Under Isle of Man data protection law, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Object to processing in certain circumstances
- Request restriction of processing
To exercise your rights, please contact us at [insert email address].
You also have the right to lodge a complaint with the Isle of Man Information Commissioner if you believe your data has been handled improperly.
Data Security
We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, loss, misuse, or disclosure.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
